Making travel accessible for everyone
Airbnb In-Home Accessibility
Accessibility Evaluation Tool
I designed the end-to-end experience for the Accessibility Evaluation Tool, working in sync with cross-functional partners throughout.
Overview
Role
Experience design from 0-1; collaborating on product strategy; web responsive design; prototyping for user research and testing; engineering handoff for UI skin on 3rd party software
Context
The Accessibility Evaluation Tool is an important asset in scaling accessible home listings by increasing the accuracy of those looking for accessible features through the creation of our own internal tool and by recruiting qualified evaluators (from the people with disability community).
Goals
The launch of the pilot program for the Evaluation Tool was vital to the success of ensuring more availability of accessible homes.
The Evaluation Tool was one of the biggest projects for 2019 on the In-Home Accessibility team (IHA).
Priorities
Build trust on the Airbnb platform
Reach out to the disability community
Increase accessible listing accuracy from 80% to 100%
Create our own tool (versus outsourcing to 3rd party)
Challenges
The accuracy performance through current methods has not been effective for our standards.
Airbnb has been using a 3rd party company to tag all accessible homes currently listed. However, it was necessary to take the steps to create our own platform.
Blockers
Creating our own tool on 3rd party software
Inconsistent accessible feature definition
Abstracted vision
Recruiting data associates for ML models
Process
Previously used evaluation guideline orientation for auditors
Community Informed Research
Working closely with the UX Researcher, I joined in the interviewing of the people with disabilities community who would be the best suited to assess the data. The insights we gathered to show how people tend to assess based on their own personal needs as well as make outside assumptions.
Potential accessibility features to evaluate for
Insights
How quickly and efficiently will the evaluators be able to go through the assessment?
On the product side, my feedback included how quickly and efficiently will the evaluators be able to go through the assessment? What will the journey be like after the evaluation session ends? What is the sense of progress going to be like? How many photos will be shown at a time? All these considerations helped to form the prototype versions.
Two frameworks
Framework 1) featured specific approach
Making interaction models tangible
From the previous user research insights, I came to two perspectives: 1) listing based (the whole home), 2) features based. Instead of testing for one potential solution, we tested out two types of frameworks through A/B testing to understand what would be the better way of moving forward.
Transition to SageMaker
Reframing through technical pivots
There was a roadblock with the technical features that required us to move to a 3rd party platform. This gave way to another design overhaul to fit the constraints of the new software base.
Example of Amazon’s SageMaker Ground Truth data labeling program foundation
The interactive checklist
The checklist UI + error state
A more objective and focused assessment for the evaluators
While discussing with the team the next steps for the design and solving the challenge of creating an objective guideline, the checklist was born. Based on the previous guidelines the operations specialist gave to the evaluators, I incorporated and designed the checklist system.
To ensure that the evaluators had high certainty of their decision, it was important to consider the error states and how much friction this would to the experience.
To learn more, reach out at chayaria@gmail.com 👋
No more late and unpaid invoices
Parakeet Software
Parakeet, formerly known as Zelo Pay, wants to reduce unpaid invoices and incentivize on-time payments. I collaborated closely with the lead designer to create the 0 to 1 UI designs that spanned the product’s signup, onboarding, and core app functionality.
OVERVIEW
Role
Collaborating on product UI/UX, micro-interactions, and branding; worked closely with the lead designer.
Context
I joined the project for the UI implementation for its launch as Parakeet. Based on the user research insights from the wireframes, the lead designer and I created priority zero designs for both payables and receivables user experiences.
Goals
The world of invoices can lead to frustration, souring relationships, and stressful situations. However, Parakeet envisions a frictionless process of providing a win-win situation for all parties.
Priorities
Saving time, energy, and effort as a business on unpaid invoices
Having an automatic system to always pay the bills on time
Quick and easy setup for both invoice recipients and invoice senders
Challenges
Parakeet’s product still needs to emphasize to potential customers the benefits of being on Parakeet’s platform. Some users may feel uncertain about providing discounts to have their invoices paid.
Blockers
Barrier setting up automatic payments
Informing users how discounts can incentivize early payments
Approximately 42% of domestic invoices in Australia are incomplete
Highlighted projects from nference
Designs ranging from end–to–end tools to product features
AI Studio
I designed the end-to-end experience for the Accessibility Evaluation Tool, working in sync with cross-functional partners throughout.
Role
Experience design from 0-1; collaborating on product strategy; web responsive design; prototyping for user research and testing; engineering handoff for UI skin on 3rd party software
Context
The Accessibility Evaluation Tool is an important asset in scaling accessible home listings by increasing the accuracy of those looking for accessible features through the creation of our own internal tool and by recruiting qualified evaluators (from the people with disability community).
소
확
행
소확행 (sohwakhaeng) - the ‘small’ joy we find in life.
Hi, my name is Aria, a Seattle native and graduate of the University of Washington Interaction Design program. As a designer, I strive to design for the moments that bring warmth to our day, however small it may seem.
Currently, I am a product designer at Rvnway working closely with health and bio tech companies like nference, to transform and scale patient care, research, and medicine backed by AI. Previously, I was at Airbnb’s In Home Accessibility team, designing to make homes accessible for all.
Thank you for stopping by!